![]() Note: In the device properties window, the device status message may also provide additional information that can help you troubleshoot. If your USB device has a different Vendor ID number, it is not a product from SMART Technologies contact the product manufacturer for further assistance.If your SMART USB device is unrecognized, make sure you have installed the most current version of SMART Product Drivers (or an older compatible version, if it is a discontinued product which current versions of SMART Product Drivers no longer support).Devices from SMART Technologies will have a Vendor ID number of 0B8C.The device Vendor ID is a 4-digit number preceded by the text VID_.The device Product ID is a 4-digit number preceded by the text PID_.The information strings displayed contain multiple information pieces separation by the & symbol.Locate the device Vendor ID and Product ID in the data displayed in the Value list. ![]() View the plug-and-play Hardware ID information in the Property selection list.Locate any hardware devices that are reported to be unrecognized (may be indicated by a yellow ! icon, or something similar), right-click the device, and select Properties. ![]()
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